All items are customized products. We have done a series of confirmations before shipping. We will only ship them out after you confirm that there is no problem. Later, you wanted to get the products for free and applied for a refund on Alibaba. Since we have retained all the evidence, Alibaba confirmed after investigation that you wanted to get the merchant's products for free, so your refund was rejected. Then you initiated a credit card rejection with the bank. After a two-month investigation, the bank also determined that you wanted to get the goods for free and rejected your rejection. None of these excuses are reasons for you to want a refund.